Frequently Asked Questions
Welcome to our knowledge hub! We've gathered the most common and important questions from all across our site into one convenient place. Think of this as your one-stop shop for expert answers. If you have a question about MrQ, chances are you'll find the answer right here.
Bonuses & Promotions
It's the best rule in online casinos. It means that any money you win from a free spin or bonus is real, withdrawable cash. It is not "bonus money". You do not have to bet it a certain number of times. You can cash it out immediately. For more details, see our full promo guide.
In most cases, no. The standard welcome offer at MrQ is applied automatically when you make your first qualifying deposit. You do not need to hunt for a special code.
Account & Security
Don't worry! Go to the official login page and click the "Forgotten password?" link. Enter your registered email, and MrQ will send you a secure link to create a new one. It's a quick and easy process.
This is a strict legal requirement from the UK Gambling Commission (UKGC) called KYC (Know Your Customer). It's done to prevent underage gambling and fraud. A casino that asks for ID is a trustworthy casino. You can find out more on our register page.
Yes. MrQ uses 256-bit SSL encryption (the same as major banks) to protect all your data. They are legally bound by UK data protection laws and the GDPR to keep your information secure and private.
Payments & Withdrawals
They are famously fast. Based on our tests and widespread player reviews, PayPal withdrawals are often processed in under 4 hours. Debit card withdrawals are also much faster than the industry average, usually within 24 hours.
The minimum for both deposits and withdrawals at MrQ is typically £10. There are no fees charged by MrQ for making a withdrawal.
Games & Slots
No, it's impossible. All games are supplied by licensed third-party developers and use a certified Random Number Generator (RNG) to determine outcomes. This RNG is independently audited by bodies like eCOGRA to ensure it is statistically random and fair. We cover this in detail on our slots page.
No. MrQ is a specialist casino and bingo site and does not offer a sportsbook. We explain why this is actually a good thing for casino players on our betting page.
Mobile & App
MrQ does not have a traditional native app in the App Store or Google Play. Instead, they use a superior Progressive Web App (PWA). You can add an icon to your phone's home screen for an identical, app-like experience without using up storage. See our App guide for instructions.